What statistics does Vezpa PMS offer?

Five views on the same period: «Occupancy», «RevPAR», «Revenue», «Channels» and «Meal Plan». ADR, the average rate of the rooms actually sold, is not there: Vezpa does not calculate it, and you find it in the portal extranet.

How do I filter statistics?

At the top you choose the bar step — «Daily», «Week» or «Monthly» — and the two dates «From» and «To»: there are no ready-made periods such as the current month. Then there are two filters, «Channel» and «Type»; a filter that does not apply to the open view is declared instead of faked.

Can data be exported?

Yes, statistical data can be exported in CSV format for external analysis or accounting.

Statistics Guide

Occupancy, revenue, channel distribution and comparisons — your property's numbers at a glance

Overview Occupancy Revenue Sales Channels Comparisons Every view says which date it is counting by

OverviewWhere it opens, who sees it, what drives it

Statistics opens from two places, and it is the same page: from the Management screen toolbar, entry «Statistics», and from inside «Configuration». It is available to whoever can open the property configuration, that is Manager and Assistant.

If your account came from a store (Google Play, App Store, Microsoft Store), Statistics is part of the Smart+ plan and the ones above it: on a lower plan the entry stays in the list with a padlock. Paying by card has no such limit.

The three controls that drive everything

There is no list of ready-made periods at the top: there is a step and two dates.

Control	What it decides
«Daily», «Week», «Monthly»	How wide one bar of the chart is: a day, a week, a month
«From» and «To»	The period, which you pick day by day: there are no shortcuts such as the current month
«Channel» and «Type»	Two filters, both on «All» when you are not filtering

A filter may not apply to the view you are looking at, and then the page says so below the filters instead of pretending: occupancy is computed from the calendar, which does not know which channel a booking came from, and revenue is computed per booking, which can span several room types.

The five views

Below the filters there are five views — «Occupancy», «RevPAR», «Revenue», «Channels», «Meal Plan» — and they look at the same period from different angles. Cancelled bookings stay out of every calculation.

In the toolbar, two buttons act on the view in front of you, filters included: one exports what you see, the other schedules it to be sent automatically.

OccupancyNights sold over nights available

Occupancy is counted night by night on the calendar: for every night in the period each room is checked and two things are counted, how many nights were available and how many were sold. The percentage is the ratio between the two.

It is not rooms times days. A room that is blocked or under maintenance on a night enters neither the sold nights nor the available ones: it drops out of both sides of the calculation. That is why a closing period does not lower the percentage, and does not raise it either.

Occupancy room by room

On the «Occupancy» view, and only there, a room menu appears above the chart. Leaving it on «All» — with the TOT tag next to it — you see the whole property; pick a room and the chart shows that one only. It is how you spot the room that sits empty while the others fill up.

The step chosen at the top decides how wide the bars are: with «Week» or «Monthly» each bar gathers several nights, and the first and the last can be shorter than the rest (see Every view says which date it is counting by).

RevenueThe three parts of the revenue, and RevPAR

The «Revenue» view is not one figure: it splits the revenue of the period into three parts, which the legend shows as «Rooms», «Separate bills» and «Expenses».

RevPAR, and why it has four bars

«RevPAR» divides revenue by every available night in the period, the empty ones included: it measures how the property is doing, not how dearly you sell. Here too the legend carries four entries — «Rooms», «Treatments», «Total» and «TRevPAR» — so you can see how much of the revenue per available night comes from the room and how much from what the guest eats.

The first three split the revenue of the stay. «TRevPAR» adds the extra charges too — wellness, cot, parking — so it is always equal to or higher than «Total», and the gap between the two is exactly what the extras earn you per available night.

They are two separate bars on purpose, rather than one that includes everything: RevPAR has an industry definition — room revenue over available rooms — and it is the figure you compare with the market and with your own past years. Folding the extras into it would turn it into a figure of your own, higher and no longer comparable with anything, without a word on screen to say so.

This page does not show ADR, the average rate of the rooms actually sold: it is not one of the five views and Vezpa does not calculate it. If you need that figure, you find it in the portal extranet, which reports it on its own stays.

Revenue includes everything the guest has spent: the price of the stay with the portal commission already inside, plus the extra charges (wellness, cot, parking). For bookings that came through the portals the figure therefore tends to match the one you read in the extranet, rather than coming out lower.

Sales ChannelsA pie, one slice per channel

The «Channels» view draws a pie: one slice per channel, as big as the number of bookings that channel brought you in the period, each with its own colour. Slices above 7% carry their percentage; the exact figure for every channel is in the legend below the chart. A channel that is connected but had no bookings does not appear.

The pie shows the share of the whole period, so it does not show how the mix changed inside it: to see whether a portal grew month by month, narrow the dates and compare two periods. For the same reason the partial intervals that matter on the other views do not affect this one (see Every view says which date it is counting by).

This view counts on the booking's arrival date, not on the date it was made. The «Channel» filter at the top narrows it to one.

This view counts bookings, not money: it answers «how many does each channel bring me», not «how much». What each portal costs you is not something this page says either: commissions are an agreement between you and the portal, and the real terms are in your contract.

ComparisonsOne switch, the same period a year earlier

Above the views there is one switch, «Previous year». Turn it on and the page asks the same question again with the same period shifted by one year, showing the two totals side by side. There is no comparison between two freely chosen periods, and no month against the month before: the pair is a single one.

The comparison applies to the view you are looking at, with its filters: change the view and what is being compared changes too. And it is a second request to the same calculation, not a parallel one: two formulas for the same number will diverge sooner or later.

Every view says which date it is counting by

Below the dates a «Counted by» line appears, stating the date the chosen view is counting on. Occupancy counts the calendar night; RevPAR puts revenue on the departure date and availability on the night; revenue uses departure for bookings, the issue date for separate bills and the expense date for expenses; channels count the arrival date; meal plan counts every night of the stay. They are deliberately different criteria, because they answer different questions: with the same two dates, a different view is a different question.

Partial intervals. If the period does not begin where the step begins — on a Monday with «Week», on the first of the month with «Monthly» — the first and the last interval count fewer days than the others. On charts that ADD UP those bars are lower by construction, and it is not a drop. Vezpa does not correct the figure (a month's revenue must stay that revenue, in the exported file too) but it tells you: below the dates a «Partial intervals» line lists which ones they are and how many days they really count.