A complete system, without compromise

An operational PMS, designed for daily use

The heart of Vezpa: clear information, simple workflows, total control over your property.

• Smart calendar with occupancy, real-time availability and automatic national holidays
• Booking management in full: creation, amendments and cancellations
• Change history tracking every action: who did what, when and why
• Notes and reminders you can add directly to the calendar for any day
• Operational dashboard with arrivals, departures and room status
• Guest profiles with stay history and internal notes
• Quick booking from guest history: create a booking with pre-filled guest data and automatic registration check
• Proposals with deadline: send an offer to the client with payment deadline and automatic cancellation on expiry
• Tourist tax with dedicated calendar and automatic calculations
• Your day at the top of the main screen: today’s arrivals, departures and in-house guests, occupancy for the next 7 nights across sellable rooms and this week’s arrivals, with new booking and search close at hand
• Pages for every screen: the app lays out pages in 1, 2 or 3 columns to fit the screen (computer, tablet or phone), and on tablets too you can hide the side menu
• Top-ups from the app stores: top up your wallet with an in-app purchase on iPhone, iPad, Mac and Android (Play Store)
• Guest assistant: it answers guest emails on its own when it has all the information and, in sensitive cases, prepares a draft with the reason (in testing, available soon); WhatsApp follows, then a voice agent that answers the phone with real availability and prices
• Quotes with several options: several proposals in one quote, sent by email or WhatsApp. The rooms stay on hold, extras can be added, a reminder goes out on its own and, once the guest accepts, the quote becomes a booking

Multiple properties, one account

Do you have more than one property? Manage them all from the same Vezpa account: each property keeps its own Booking Engine, its own OTA channels and its own rates. Switch from one to another with a single tap.

• Separate Booking Engine and channels: each property has its own booking engine and its own OTAs
• Distinct calendar, rates and guests: no overlap between properties
• Switch properties without logging back in: move from one property to another in the app with a single tap
• Add a property as you grow: create a new property from your account in just a few steps
• Whole apartment and single rooms: the apartment and its rooms can also be sold separately: on the calendar the apartment sits above its rooms, and booking one closes the other

One change, everywhere in real time

Availability, prices and restrictions are automatically aligned across all OTA channels.

• Direct connection with Booking.com, Airbnb, VRBO, Expedia, Agoda and more: 60+ channels in total
• Real-time synchronisation of prices, availability and restrictions
• Automatic import of bookings from all channels
• Per-channel rates with differentiated mark-ups
• Automatic retry in case of communication errors
• No per-booking cost: on bookings from OTA channels Vezpa keeps no commission — you pay only the fixed subscription
• Arrival and departure days: choose which weekdays guests can arrive and leave (for example Saturday to Saturday), season by season if you like; your website and channels follow it
• Channel Mapping on one page: all rooms together, excluded ones in a separate group, the “Match” button and a warning before a room is taken off every portal; promotions rejected because of a temporary error are retried automatically every hour

Multi-channel promotions, managed by Vezpa

Create and manage your promotions across Booking, Agoda, Airbnb, Expedia and VRBO directly from Vezpa, without logging into each extranet. Offers sync automatically to each channel.

• Last Minute, Early Booker, Mobile and Basic managed from Vezpa without entering the channel extranet
• Automatic suggestions from the RMS based on occupancy and days to arrival, ready to activate in one click
• Real promotions with a badge and greater visibility on the channel, not just plain price cuts
• Automatic synchronisation of offers to the OTA channel, in real time

Chat with guests and automate your replies

A single inbox for channel messages and an automation engine that sends the right communications at the right time, in the guest's own language.

• Unified inbox for Booking.com messages: receive and reply directly from Vezpa
• Messages in the right channel: for OTA bookings they go into the OTA channel instead of by email
• Email Automations engine with time and event triggers — check-in, payment, cancellation
• Guest language on every booking: set automatically from the channel or the country, so emails and messages go out in that language
• Ready-made messages: write the messages you use most once (directions, check-in, door code, review request) and send them from the booking by email or WhatsApp with the guest’s details already filled in
• Send history on the booking: you always know what you sent and when

Prices that optimise themselves, within your limits

You set the rules and boundaries of each season. Vezpa's automations optimise prices and minimum stay only within those boundaries — and every move is tracked and reversible.

• 5 seasons with prices, variations and minimum stay for every period of the year
• Per-period limits that you decide — minimum and maximum price, maximum discount and increase: your safety net that no automation can exceed
• Three automations to switch on when you want: occupancy, market comparison and last-minute, always within your limits
• Every move tracked and reversible with one tap: you always have the final say
• Seasons suggested from your own history and vetoes on automatic changes, with last-minute and per-channel promotions
• Minimum booking notice to accept bookings only with the advance notice you choose, avoiding unwanted last-minute arrivals
• Why this price: for every suggested price you see the chain for that day, from the base rate through each rule that raised or lowered it, always within your limits

Booking.com market data, inside Vezpa

Vezpa brings Booking.com intelligence straight into your dashboard: understand demand in your area and turn it into smarter prices and promotions.

• What the market is looking for in your area: booking window, traveller type, devices, source countries, length of stay and the most requested cancellation policies
• Compare with your competitive set: your ADR and booking pace side by side with competing properties in your area
• Where your bookers come from: the main source countries, to tailor language and offers
• Clear, instant charts: donuts and bars that make every indicator readable at a glance
• One-tap refresh: tap Update and Vezpa pulls the latest data, keeping the history
• Automatic pricing and promotion suggestions: market signals feed the RMS, which proposes the right moves to activate in one click

Self check-in and automatic compliance

Check-in becomes faster and back-office lighter. Everything automated, in 22 languages.

• Multilingual check-in link sent automatically by email or in the Airbnb and Booking.com chat — guests complete it in their own language
• Document capture via the guest's mobile phone camera
• Guest registration in each authority’s format: guest register kept digitally (UK); automatic submission live in Italy (Questura) and the Czech Republic (UbyPort); direct connections with more European countries coming soon
• Automatic guest register compliant with local regulations
• Guest records kept digitally and ready for inspection — a direct link to an authority is built on request
• Online payment by card or digital wallet
• Key box codes sent to the guest automatically on arrival day, once you've approved their online check-in

Run your own private site, with no channel commission

The Booking Engine is your own booking site: your address, your colours, and no channel commission on direct bookings. Availability and prices are always the ones in the PMS.

• Booking Engine included: the booking engine of your own private site, already in the plan
• You dress it: colours, fonts and corner rounding, logo and image, with a live preview and an automatic readability check
• Your own address: vezpa.it/yourname, or your own custom domain
• Real-time availability and pricing synchronised with the PMS
• Secure online payments via Stripe
• Extras on display: breakfast, transfers, late check-out, treatments, with photos, descriptions and translations, offered to the guest as they book direct
• Automatic handling of confirmations and cancellations
• Deposit at booking: collect a percentage upfront and the balance by the deadline or on arrival
• Security deposit: the guest's card stays on file as a guarantee and is charged only in case of damage, with automatic release
• Flexible guarantee charge: charge the guest's guarantee card in full or only partially, when needed (for example a no-show penalty)
• Discount codes: codes to give your guests for bookings on your own website, as a percentage, an amount or a fixed price, with limited uses, a stay period and an alert when they run out
• Booking engine with side calendar: the calendar next to the property photo and, when the dates are full, a request form that becomes a draft quote. Each property chooses its own style

Take card payments straight from your phone

With the built-in Stripe POS you can take card payments at the front desk: tap the guest's card against your phone and you're paid, no separate terminal needed. The amount is deducted from the booking's balance and the receipt is ready straight away.

• Your phone is the reader: take payments with Tap to Pay on iPhone or Tap to Pay on Android, no extra hardware required, or connect a Bluetooth card reader
• Contactless and chip cards: Visa, Mastercard, American Express
• Linked to the booking: the balance updates automatically after payment
• Payment receipt after every card payment (POS, Tap to Pay, Wellness): A5 or receipt-printer format, to print or share

Tap to Pay on iPhone — Terms and conditions apply. (opens in a new tab)

A small SPA inside your property

Offer massages, treatments and products: your guests book and purchase directly from their own booking, without re-entering any details.

• Services and therapists: create your services, link who delivers them and their schedule; available slots are generated automatically
• Purchase from the booking: guests arriving via their booking link can book services and buy products without re-entering their details
• Pay now or on account: your choice — guests pay online immediately or add everything to the room bill and settle at check-out
• Online shop: remote sales with shipping or collection at the property
• Receipts and invoices: every payment generates a receipt; full or partial refunds with a credit note

Till, catalogue and guest bill

Sell at the bar, the restaurant or the property’s shop: one catalogue of departments, items and stock levels for the till, the Booking Engine and Wellness.

• One catalogue: departments, items and stock levels shared by the till, the Booking Engine and Wellness
• Take payment the guest’s way: cash, card or charge it to the room
• Stay bill and extras bill kept separate on the booking, always easy to read
• Daily till summary always at hand
• Print the bill in full or just the balance still to pay
• Till shifts (optional module, switch it on when you need it): open a shift with a till float, log cash taken out with a reason and cash paid in, close by comparing expected and counted cash, and print the closing report in A5 or receipt format; the float carries over to the next shift and the manager keeps the full shift history
• Guest orders by QR code: guests scan the QR code of their room or of the bar, enter their stay code and order from the menu; the amount goes on their bill. It also works in the Wellness area and is switched on property by property

Staff management with dedicated roles

Each team member logs in with their own account and sees only what they need. Roles designed for real-world operations: Manager, Assistant, Revenue Manager, Wellness Operator, Housekeeper and Observer.

• Manager and Assistant with full access to management and room status
• Housekeeper with a dedicated cleaning dashboard and department board
• Revenue Manager for rates, RMS and channel prices; Wellness Operator for the spa and the till
• Observer with read-only access to assigned units, ideal for owners
• Push notifications targeted by role for new bookings and updates

Smart housekeeping management

The system automatically distinguishes stayovers from departures, generates the work required for each room and keeps everything updated in real time.

• Stayover vs departure recognised automatically from the booking status
• Daily cleaning for stayover rooms, full clean and preparation for departures
• Real-time status visible to housekeeper, management and assistant
• Department board between housekeeper and management for each room
• Smart allocation that prefers already-cleaned rooms for new arrivals

Your property's numbers, always at hand

Interactive charts and up-to-date data to make informed decisions on pricing, availability and sales strategies.

• Occupancy daily and monthly with visual trends
• RevPAR to monitor average revenue per available room
• Revenue broken down by period and room type
• Sales channels to see where your bookings come from
• Meal plans with distribution across room-only, B&B and half/full board