Accessibility Statement

📌 Legal precedence: this document is a courtesy translation of the Italian original. In case of any discrepancy between this translation and the Italian version, the Italian version shall prevail as the legally binding reference. Italian original available here: https://vezpa.it/dichiarazione-accessibilita/.

Service provider: Vezpa di Paolo Vezzola — VAT IT04244600988 — Desenzano del Garda (BS), Italy

Website: vezpa.it

Date issued: 22 May 2026

Last reviewed: 23 June 2026

Reference standards: WCAG 2.1 Level AA · EAA (EU Directive 2019/882) transposed in Italy by Legislative Decree 82/2022

1. Accessibility commitment

Vezpa is committed to making its website and digital services accessible in accordance with the obligations of the European Accessibility Act (EU Directive 2019/882), transposed in Italy by Legislative Decree 82/2022, in force from 28 June 2025 for consumer-facing e-commerce services. The technical standard applied is WCAG 2.1 Level AA (Web Content Accessibility Guidelines, W3C).

2. Compliance status

This statement applies to the following Vezpa digital services:

Service	Platform	WCAG 2.1 AA conformance
Booking Engine (consumer-facing reservation engine for our clients' properties)	Responsive web (desktop, tablet, mobile)	Conformant
Wellness Portal (SPA) (service booking and shop for guests of the properties)	Responsive web	Conformant
Marketing website (vezpa.it, landing pages, blog, guides)	Responsive web	Partially conformant
PMS application (for property managers)	Android, iOS, Windows, macOS	Remediation in progress
Django admin website (for managers and staff)	Web	Remediation in progress

Marketing website and Booking Engine, as consumer-facing services within the EAA scope, were audited and remediated on 22 May 2026. On 23 June 2026 a full remediation of the Booking Engine funnel was completed (BE templates): skip-link, <main> landmark, dynamic lang, focus-visible, form labels, modal ARIA, heading hierarchy, fieldset/legend for treatment radios, Flatpickr role=group — the BE funnel is now conformant to WCAG 2.1 Level AA (0 axe violations on /prenota/casamia). One residual item (property logo on /pagamentoGrazie, criterion 1.4.3) is fixed in source CSS but requires collectstatic to propagate to CDN. The PMS app and the Django admin are undergoing voluntary remediation (not in the mandatory EAA scope as they are professional B2B management software).

3. Accessible content

Our consumer services are designed and maintained to meet the following requirements:

Semantic HTML with landmarks (header, nav, main, footer) and correct heading hierarchy
Skip-to-content link on every page, activatable by keyboard
ARIA attributes for dynamic state of interactive components (menus, dropdowns, calendar, guest counters, tabs, modals)
Text labels on all form controls, localised across 20 languages for booking engine buttons
Descriptive alternative text on content images (room photos, property photos)
Carousels with keyboard-accessible prev/next controls and pause on mouse hover
Dynamic lang attribute on the page
aria-current="page" on the active navigation link
Respect for the prefers-reduced-motion system preference
AA-level colour contrast on text, controls and status indicators
Keyboard focus visibility maintained on all interactive elements
All target="_blank" external links protected with rel="noopener noreferrer"
Tested with screen readers NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)

4. Non-accessible or partially accessible content

Known limitations

PMS app (desktop and mobile): some custom widgets (planning grid, Gantt calendars) do not yet fully implement accessible semantics for screen readers. Remediation roadmap targets end of 2026.
Django admin website: reserved to property staff, the interface contains some controls (admin dropdown menus) requiring further ARIA semantics.
Third-party integrations: Stripe payment widget. These are maintained by their providers; Vezpa monitors their accessibility level.
User-uploaded content: room photos, descriptions and content created by property operators may not always meet accessibility requirements (descriptive alt text, etc.). We provide tools and guidelines to help operators improve their content accessibility.

5. Assistive technology compatibility

Modern browsers: Chrome, Firefox, Safari, Edge (last 2 stable versions)
Screen readers: NVDA (Windows), VoiceOver (macOS, iOS), TalkBack (Android), Narrator (Windows desktop)
Keyboard-only navigation (Tab, Shift+Tab, Enter, Space, Esc, arrow keys)
Content zoom up to 200% without loss of functionality
System preferences: high contrast, reduced motion

6. Evaluation methodology

Static code audit of HTML/CSS/JavaScript templates
Mapping of violations to WCAG 2.1 Success Criteria (Level A and AA)
Keyboard navigation testing across the full booking flow
Functional testing with screen readers across major browsers
Colour contrast verification on the design system
Planned runtime checks with automated tools (axe-core, Pa11y) integrated into the release process

7. Feedback procedure

If you encounter accessibility obstacles using our services, or wish to report a problem, please contact us:

Email: [email protected]

WhatsApp: +39 351 651 3663

Please include in your report: page or feature affected, type of problem, assistive technology used (if applicable), operating system and browser.

We commit to responding to accessibility reports within 30 days (procedure required by Italian Legge Stanca Article 3-quinquies for accessibility feedback).

8. Enforcement procedure

If you receive an unsatisfactory response, or no response within 30 days, you may contact the Italian Digital Agency (AgID), the national authority responsible for accessibility monitoring, through the dedicated form:

form.agid.gov.it/view/eaa/ — AgID feedback form for the European Accessibility Act

9. Statement update

This statement is reviewed and updated at least annually, or when material changes to digital services occur or new remediation cycles are completed.

Version 1.0 — published 22 May 2026.