Accessibility Statement

1. Accessibility commitment

Vezpa is committed to making its website and digital services accessible in accordance with the obligations of the European Accessibility Act (EU Directive 2019/882), transposed in Italy by Legislative Decree 82/2022, in force from 28 June 2025 for consumer-facing e-commerce services. The technical standard applied is WCAG 2.1 Level AA (Web Content Accessibility Guidelines, W3C).

2. Compliance status

This statement applies to the Vezpa digital services listed in the following table:

The marketing website and the Booking Engine, as consumer-facing services within the EAA scope, underwent an accessibility audit completed on 22 May 2026, followed by remediation. On 6 June 2026 a further runtime audit of colour contrast (axe-core and Pa11y) was carried out on all consumer pages — home, landing pages, blog, Booking Engine, statement — which now meet WCAG 2.1 AA criterion 1.4.3 (minimum contrast) with no exceptions detected by the automated tools. On 23 June 2026 a full remediation of the Booking Engine funnel was completed (BE templates): skip-link, <main> landmark, dynamic lang, focus-visible, form labels, modal ARIA, heading hierarchy, fieldset/legend for meal plans, Flatpickr role=group — the BE funnel is now conformant to WCAG 2.1 Level AA (0 axe violations on /prenota/casamia). One residual item (property logo on /pagamentoGrazie, criterion 1.4.3) is fixed in source CSS but requires collectstatic to propagate to the CDN. On 9 August 2026 an internal review extended the assessment to areas that had never fallen within the scope of the previous rounds and to files created after May. The following were fixed: the form labels of the online check-in (47 guest-details fields with no accessible name, criterion 1.3.1); the frequently asked questions accordions on the public pages, now keyboard operable and with their state announced (criteria 2.1.1 and 4.1.2); the top-level heading on six guest-facing pages (1.3.1); the check-in language selector (4.1.2); the labels of the services section in the Booking Engine (1.3.1); the alternative text on the identity document previews (1.1.1); the language declared by the translated guide pages, which were all served as Italian (criterion 3.1.1); and the Booking Engine navigation strings in Japanese, which fell back to Italian. In the internal management panel, the controls that opened dialog windows were made keyboard reachable. Also on 9 August 2026 a runtime audit with axe-core was carried out on ten sample pages (public website, booking engine, pricing pages, four guide pages in two languages, this statement and the tourist tax calculator). After the fixes the tool detects no confirmed violation of WCAG 2.1 A and AA criteria on the pages examined, and in particular no problem with accessible field names, heading hierarchy, declared language or ARIA attributes. There remain reports that the tool classifies as «to be checked manually», mostly concerning the contrast of text overlaid on gradient backgrounds, where the automated measurement is not conclusive. On 26 September 2026 those reports — 237 in all — were examined one by one, measuring contrast on the pixels actually drawn rather than on the style sheet alone. This revealed real defects that the tool did not declare as such: the booking engine calendar cells, which carried an accessible name ignored by screen readers because they had no role (61 cells, fixed); the language button, which announced a menu without having its semantics (fixed); and three low-contrast texts, fixed on all the translated pages to which they had been copied. The remaining reports were verified as conformant, with the measurement of each one recorded, and persist only because the automated tool cannot determine the background colour (gradients, pseudo-elements, overlaps). On 4 November 2026 automated verification was extended to all public pages in the sitemap, in all languages and on both desktop and phone (2,041 pages), and for the first time to the guest pages that do not appear there: online check-in, payment, cancellation, password recovery and the wellness portal. The following were fixed: the guest counters in the booking engine, now announced with their own label; the contrast of subtitles, notices and buttons on those pages, on legal documents and in emails; the tables and code blocks that scroll on phones, now keyboard reachable (criterion 2.1.1). On the same day keyboard navigation was tested on sample pages, finding no unreachable elements or traps. The contrast of buttons on mouse hover on an ochre background, which no automated check detects, remains to be defined. Automated checks do not replace testing with real users and assistive technologies, which remains our benchmark. The PMS app and the Django admin are undergoing voluntary remediation (not within the mandatory scope of the Italian EAA, as they are professional B2B management software).

3. Accessible content

The consumer services (Booking Engine, marketing website) are designed and maintained to meet the following requirements:

• Semantic HTML with landmarks (header, nav, main, footer) and correct heading hierarchy
• Skip-to-content link on every page, activatable by keyboard
• ARIA attributes for dynamic state of interactive components (menus, dropdowns, calendar, guest counters, tabs, modals)
• Text labels on all form controls, localised across 22 languages for booking engine buttons
• Descriptive alternative text on content images (room photos, property photos)
• Carousels with keyboard-accessible prev/next controls and pause on mouse hover
• Dynamic lang attribute on the page
• aria-current="page" on the active navigation link
• Respect for the prefers-reduced-motion system preference
• AA-level colour contrast on text, controls and status indicators
• Keyboard focus visibility maintained on all interactive elements
• All target="_blank" external links protected with rel="noopener noreferrer"
• Tested on 5 November 2026 with the NVDA screen reader (Windows, Chrome) on the home, pricing, contact, booking, online check-in, cancellation and payment pages

4. Non-accessible or partially accessible content

The following content has known accessibility limitations, which are being resolved:

5. Assistive technology compatibility

The consumer services have been tested and are compatible with:

• Modern browsers: Chrome, Firefox, Safari, Edge (last 2 stable versions)
• Screen reader: NVDA (Windows, with Chrome), tested on 5 November 2026 on the main pages
• Keyboard-only navigation (Tab, Shift+Tab, Enter, Space, Esc, arrow keys)
• Content zoom up to 200% without loss of functionality
• System preferences: high contrast, reduced motion

VoiceOver, TalkBack and Narrator have not been tested yet.

6. Evaluation methodology

The conformance assessment was carried out through:

• Static code audit of the HTML/CSS/JavaScript of the main templates
• Mapping of violations to WCAG 2.1 Success Criteria (Level A and AA)
• Keyboard navigation testing across the full booking flow (excluding card payment, handled by Stripe)
• Test with the NVDA screen reader in Chrome (5 November 2026)
• Colour contrast verification on the design system
• Runtime contrast checks with automated tools (axe-core, Pa11y) carried out on the consumer pages (June 2026) and integrated into the release process

7. Feedback procedure

8. Enforcement procedure

If you receive an unsatisfactory response, or no response within 30 days of your report, you may contact the Agency for Digital Italy (AgID), the national authority designated for accessibility oversight, through the reporting form available on its institutional website:

• form.agid.gov.it/view/eaa/ (opens in a new tab) — AgID reporting form for the European Accessibility Act

9. Statement update

This statement is reviewed and updated at least annually, or when material changes to digital services occur or new remediation cycles are completed.

Version 1.0 — published 22 May 2026.