Vezpa - Property Management System
Tailored for U.S. hospitality operators - CCPA/CPRA, FTC, UCC and federal/state law overlay
Last updated: April 19, 2026 - U.S. edition (en-US)
This U.S. edition of the Terms of Service applies to hotels, motels, bed-and-breakfasts, vacation rentals, short-term rentals, hostels, ranches and lodges with their principal place of business in the United States of America, as well as to U.S.-based individuals (sole proprietors, LLC members, S-corp owners) using Vezpa to operate hospitality businesses. Vezpa observes, in addition to Italian law, the following U.S. legal sources where applicable:
The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) prohibits "unfair or deceptive acts or practices in or affecting commerce" (Section 5). Vezpa's marketing claims, pricing disclosures, refund policies, automatic renewal terms and data security representations are designed to comply with the FTC Act and the following FTC guidance:
Although Vezpa provides software-as-a-service (SaaS) rather than goods, U.S. courts in some states have applied UCC Article 2 by analogy to software contracts. The following provisions are particularly relevant:
For California residents and businesses, the CCPA (Cal. Civ. Code § 1798.100 et seq.) as amended by the CPRA grants additional consumer privacy rights. Although Vezpa is established outside the United States, where the thresholds of Cal. Civ. Code § 1798.140(d)(1) are met, Vezpa observes the following:
Other state privacy laws relevant to U.S. operations of Vezpa users include the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA) and the laws of Iowa, Indiana, Tennessee, Oregon, Texas, Montana, Florida, Delaware, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota, Rhode Island, Nebraska. Vezpa's privacy practices are designed to meet the most stringent of these standards.
Vezpa is a "provider of an interactive computer service" within the meaning of 47 U.S.C. § 230(f)(2). Under Section 230(c)(1), Vezpa is not treated as the publisher or speaker of any information provided by another information content provider, including content uploaded by U.S. property managers (room descriptions, photos, OTA listings, guest correspondence). Section 230 does not apply to violations of federal criminal law, intellectual property law, sex trafficking law (FOSTA-SESTA) or the Electronic Communications Privacy Act.
Acceptance of these Terms of Service by clicking "I agree" or by continued use of the service constitutes a valid electronic signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN, 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA) as adopted by all U.S. states except New York (which has its own Electronic Signatures and Records Act). U.S. users explicitly consent to receive all communications relating to their Vezpa account in electronic form.
For U.S.-based subscribers, except as expressly excluded below, all disputes between you and Vezpa arising out of or in connection with your use of the service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Mediation Procedures, with the seat of arbitration in New York, New York. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this clause.
Class action waiver: U.S. subscribers and Vezpa each waive any right to bring or participate in any class, collective, mass or representative action against the other. Each party may bring claims only on its own behalf. If this waiver is unenforceable in a particular case, the entire arbitration clause shall be void as to that case, and the parties shall litigate in court.
Carve-outs: the following claims are not subject to arbitration: (i) small-claims court actions within the small-claims jurisdictional limits of the user's state of residence; (ii) actions to enforce intellectual property rights; (iii) injunctive relief sought in any U.S. federal or state court of competent jurisdiction; (iv) claims that, by mandatory law, cannot be subject to arbitration (e.g., certain CCPA enforcement actions).
30-day right to opt out of arbitration: U.S. subscribers may opt out of this arbitration clause by sending a written opt-out notice within 30 days of first accepting these Terms, by email to [email protected] with the subject line "U.S. Arbitration Opt-Out". Opting out does not affect the enforceability of any other provision.
Notwithstanding the choice of Italian law in Section 17 of these Terms, claims by U.S. subscribers regarding the application of mandatory U.S. federal or state law (including consumer protection, antitrust and securities laws) are governed by the law of the U.S. state in which the subscriber maintains its principal place of business. Such claims, when not subject to mandatory arbitration under section US-1.6, may be brought in the federal or state courts located in the Southern District of New York or in the appropriate court of the user's state.
Vezpa is established in Italy and does not collect U.S. federal income tax, state sales tax, lodging tax or any U.S. tax on subscription fees. U.S. subscribers are responsible for self-assessing any applicable use tax in their state of residence (for example, Florida use tax under Florida Statutes Chapter 212). Vezpa issues invoices in U.S. dollars or euros at the subscriber's election and provides VAT-zero invoicing under Article 44 of the EU VAT Directive (B2B place of supply rules). Vezpa does not act as a marketplace facilitator for U.S. lodging tax purposes and does not collect or remit transient occupancy tax on bookings; the U.S. property remains the responsible party for all lodging tax obligations.
The following operational rules apply specifically to U.S.-based hotels, motels, B&Bs, vacation rentals and short-term-rental operators using Vezpa.
Title III of the Americans with Disabilities Act (42 U.S.C. § 12181 et seq.) and DOJ guidance treat the websites of "places of public accommodation" — including U.S. lodging — as subject to accessibility requirements. The Vezpa Booking Engine pages served to U.S. guests follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA in line with the DOJ March 2024 final rule on Title II web accessibility, applied by analogy to private Title III lodging operators. U.S. subscribers acknowledge that the configuration of their custom booking page (logo, colors, copy) remains their responsibility and that they shall not introduce inaccessible content. Accessibility complaints from U.S. guests may be directed to Vezpa at [email protected] with the subject line "ADA Accessibility — U.S.".
Vezpa's check-in messaging features may, at the U.S. subscriber's election, send SMS or WhatsApp messages to guests. The Telephone Consumer Protection Act (47 U.S.C. § 227) and the FCC implementing rules (47 C.F.R. § 64.1200) require prior express written consent for marketing SMS and prior express consent (oral or written) for transactional SMS. U.S. subscribers are responsible for obtaining the appropriate consent from each guest before adding the guest's mobile number to Vezpa's automated messaging flow. Vezpa includes the mandatory STOP/HELP language in each U.S. SMS and honors opt-out requests within the next billing cycle. Subscribers using SMS for marketing purposes outside of transactional check-in workflows assume full TCPA liability.
All 50 U.S. states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam have enacted security breach notification statutes. Vezpa will notify affected U.S. subscribers without undue delay and in no event later than 72 hours after discovery of any personal-information breach affecting U.S. guests or U.S. subscriber data, providing the information required by the strictest of the applicable state laws (typically: nature of the breach, categories of personal information involved, steps taken, contact information). The Vezpa-Subscriber DPA (US edition) requires the U.S. subscriber to perform its own notifications to affected guests and to the relevant State Attorneys General within the statutory deadlines (e.g., 30 days under California Civil Code § 1798.82, 60 days under Florida Statute § 501.171, 90 days under Texas Business & Commerce Code § 521.053).
The general representations and disclaimers in these Terms are made subject to the following non-derogable state consumer protection statutes where they apply to a U.S. subscriber: California Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq.); New York General Business Law §§ 349 (deceptive acts and practices) and 350 (false advertising); Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.); Texas Deceptive Trade Practices–Consumer Protection Act (Tex. Bus. & Com. Code § 17.41 et seq.); Washington Consumer Protection Act (RCW 19.86); Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505); Massachusetts Chapter 93A. To the extent that these statutes grant rights or remedies that cannot be waived by contract, those rights apply notwithstanding the choice of Italian law in Section 17.
The Vezpa platform and the Booking Engine are not directed to children under 13 years of age within the meaning of the Children's Online Privacy Protection Act (15 U.S.C. § 6501 et seq.; 16 C.F.R. Part 312). Vezpa does not knowingly collect personal information from children under 13. Guests under the age of 13 are booked under the responsibility of an adult guest (parent or guardian) and only the strictly necessary identification information (name, date of birth) is processed to satisfy U.S. innkeeper registration laws and state-specific minor protection statutes (e.g., Florida § 509.094).
Vezpa is not a "covered entity" or "business associate" within the meaning of the Health Insurance Portability and Accountability Act (45 C.F.R. Part 160). The Service is not designed to receive, transmit or store protected health information (PHI). U.S. subscribers operating wellness retreats, spa hotels or properties that handle PHI must not enter PHI into Vezpa free-text fields (guest notes, addebiti notes, ticket messages). Any inadvertent receipt of PHI shall be deleted upon discovery.
U.S. subscribers acknowledge that hospitality businesses with cash transactions above $10,000 are subject to IRS Form 8300 reporting under 31 U.S.C. § 5331. Vezpa does not perform AML screening on guest payments processed through Stripe (Stripe performs its own screening per the U.S. Bank Secrecy Act). U.S. subscribers are responsible for screening their guest book against the OFAC Specially Designated Nationals (SDN) List where they have reasonable suspicion of a sanctioned counterparty. Vezpa will cooperate with valid law-enforcement requests served on Vezpa's Italian registered office.
For the purposes of these Terms of Service, the following definitions apply:
Accessing and using the Vezpa Service constitutes full acceptance of these Terms of Service.
If you do not accept these terms, you may not use the Service.
Registration on the Platform constitutes express acceptance of all terms contained herein.
Vezpa is a PMS software platform that offers the following main features:
To use Vezpa you must:
We reserve the right to suspend or terminate your account in case of:
Vezpa offers several subscription plans:
Current plan details are available at: /prezzi/
Subscriptions automatically renew at the end of each period unless cancelled.
You will receive an email reminder 7 days before renewal.
In addition to the subscription, costs may apply directly from third-party providers, including:
These costs are not collected by Vezpa and are governed by the respective contracts between the property and the provider.
You may cancel the subscription at any time through:
Cancellation takes effect at the end of the already-paid period. No partial refunds are provided.
In case of non-payment:
You agree to use Vezpa lawfully and in compliance with applicable law. It is prohibited to:
You are responsible for ensuring that your property and your use of Vezpa comply with:
You are responsible for:
All intellectual property rights related to Vezpa (software, code, design, logo, content, documentation) are the exclusive property of Vezpa di Paolo Vezzola.
You are granted a limited, non-exclusive, non-transferable license to use the Service under these Terms.
You may not:
Your data remains your property.
You grant us a limited license to process your data solely to provide the Service.
The Service is provided "as is" and "as available".
Vezpa does not warrant that:
To the extent permitted by law, Vezpa is not liable for:
Except in cases of willful misconduct or gross negligence and for non-derogable consumer rights, Vezpa's aggregate liability to the professional User will not exceed the greater of:
This limit does not apply to personal injury damages or to anything that cannot be limited by law.
Although we perform regular backups, we strongly recommend that you:
The User agrees to indemnify Vezpa from any third-party claims arising from:
Vezpa indemnifies the User against third-party claims caused by:
Indemnification is subject to: prompt notice, cooperation by the indemnified party, no settlement without the indemnifier's consent. The limit in Section 9.3 applies.
We reserve the right to:
We will endeavor to notify material changes in advance.
We may perform scheduled maintenance with temporary service interruption. We will notify at least 24 hours in advance via email and dashboard.
Vezpa integrates with numerous third-party services (OTAs, payment gateways, SMS/email services, etc.).
In case of service termination (by you or us):
Should we decide to shut down Vezpa:
We may modify these Terms at any time.
Material changes will be communicated with:
Continued use of the service after changes constitutes acceptance of the new terms.
If you do not accept the changes, you may cancel the subscription before they take effect.
The processing of personal data is governed by the following documents, all of which are integral parts of these Terms:
For professional Users, these Terms are governed by Italian law, and the Court of Brescia, Italy has exclusive jurisdiction.
Users located in the United States may, in addition to remedies provided by Italian law, pursue small claims in their local state court. Any class action waiver is subject to local mandatory rules. US users additionally benefit from any non-waivable rights under applicable US federal and state law.
If the User qualifies as a consumer under EU law or the law of their country of residence:
Before resorting to the judicial authority, the parties undertake to attempt an amicable settlement of the dispute through written complaint to [email protected], with a reasoned response within 30 days.
All official communications will be made via email to the address provided during registration.
It is your responsibility to keep your email address up to date.
You may not assign or transfer your rights or obligations under these Terms without our written consent.
Vezpa may assign these Terms in the event of a merger, acquisition, or transfer of business.
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain fully valid and effective.
Vezpa's failure to exercise a right does not constitute waiver of that right.
We will not be liable for delays or failures to perform due to force majeure (natural disasters, wars, large-scale cyberattacks, pandemics, etc.).
The trademarks Booking.com™, Airbnb®, Expedia®, VRBO®, Agoda® and any other OTA channel integrated via STAAH are the exclusive property of their respective owners. The use of such trademarks in the platform is for descriptive purposes only and does not imply sponsorship, affiliation, or endorsement. No content of the Vezpa platform shall be understood as issued or approved by the respective trademark owners.
Support is included in all paid plans:
For any questions regarding these Terms of Service:
Vezpa di Paolo Vezzola
Office: Via San Zeno 67, 25015 Desenzano del Garda (BS), Italy
VAT ID: 04449070988
Email: [email protected]
Legal: [email protected]
Web: https://vezpa.it/
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