Discount codes guide

A discount code is a word, for example CARSO26, that you give to a company, a friend or a promotion. The guest types it on your booking site and sees their price: they book on their own, with no OTA commission.

The page opens from «Rates» → «Discount codes». Anyone who can edit rates can use it; the used-up alert goes to the Manager.

1. Press «New code».
2. Code: 3 to 32 letters or digits. Case and spaces do not matter: «carso 26» and «CARSO26» are the same code.
3. Internal note: to remember who you gave it to. The guest does not see it.
4. Choose the discount type (below).
5. If you want, limit the stay dates, the minimum nights and the number of uses.
6. Press «Save».

With several booking sites in the same account, each code belongs to one of them and has its own count.

• Percentage: for example −15 % on the day's price. It follows the season: when the price goes up, the discounted price goes up too.
• Amount per night: for example −100 per night for each room. On 2 rooms for 3 nights that is −600.
• Fixed price per night: for example the double with breakfast at 900, all year. The price is all-inclusive, guests included, and you write it for each room type + board pair: where you leave it empty the code does not apply.

The discount applies to the price of the stay: room, board and guests. The tourist tax, extras and automatic charges stay out.

With percentage and amount you choose which room types and board the code applies to: «All», or only the ones you select. On the site the other rooms keep their normal price.

Each code has unlimited uses or a number, for example 10. Each booking made with the code uses one, even with several rooms.

When the uses reach zero the code stops working and the Manager gets a notification. Tapping it opens this page, where the code shows «Used up».

1. From the code menu choose «Renew».
2. Enter how many uses you add (empty = unlimited).
3. The code is active again; the count of past uses stays.

From the same menu you can disable a code without deleting it, or delete it: bookings already made keep the code and the discount.

The search form has a «Discount code» field, and so does the confirmation page, with an «Apply» button, for guests who remember it at the last step. With a valid code the rooms it applies to show the discounted price, the normal price struck through and the label «Code applied».

If the code is right but applies to other rooms or board, the guest reads which ones, for example «This code does not apply to the room you chose. It applies to: Suite.» For a wrong, used-up or expired code the guest always reads the same message, «Invalid code», and sees normal prices: this way nobody can tell whether a code exists and has only run out. After too many wrong attempts in a row, every code is treated as invalid for a few minutes.

If you change the dates, board or room of a booking made with a code, the discount is recalculated with the code's rules on the new nights, without using another use. Nights outside the code's dates, or an excluded board, go back to the normal price.

In the booking card the line «Code: CARSO26 (−136.00)» tells which code was used and how much it took off.